Europe's Voice of Tourism

Exploring AI Innovations in the HORECA Sector

On October 4th, 2023, the SKAL EUROPE ACADEMY hosted an enlightening session that delved into the transformative potential of artificial intelligence (AI) in the hospitality industry. This webinar, which took place online, provided attendees with practical insights into the applications of AI.

In the webinar, Samuel Siegfried, co-founder of PlaynVoice, took center stage to unveil how tourist organizations were leveraging AI to revolutionize their operations. From enhancing availability to optimizing customer service, Siegfried demonstrated how PlaynVoice was reshaping the landscape of the HORECA sector.

Tito Livio Mongelli, President of Skal Italy and Responsible for Skal Europe Academy, kicked off the seminar, setting the stage for an immersive exploration of AI advancements.

During the webinar, specific examples of AI applications were discussed, with a focus on PlaynVoice, an AI-powered phone assistant tailored for SMBs. Attendees learned about the seamless management of international calls in hotels and the prompt addressing of customer inquiries in bustling restaurants, all made possible through PlaynVoice.

The webinar provided valuable insights into how AI is revolutionizing communication in the hospitality industry and how PlaynVoice is leading the charge. Attendees had the opportunity to be part of this exciting journey into the AI-driven future.

Our speaker, Samuel Siegfried, brought a wealth of experience to the table as a co-founder of PlaynVoice. Alongside his partner Dominic, Siegfried boasted over two decades of expertise in artificial intelligence, with a specific focus on natural language processing. As seasoned IT consultants, they had been at the forefront of advancements in conversational AI, empowering businesses of all sizes to leverage AI effectively in optimizing customer service.

The webinar served as a valuable resource for those looking to stay ahead of the curve in the rapidly evolving landscape of the HORECA sector. Attendees gained valuable insights into the transformative power of AI and its potential applications in hospitality.

As the webinar took place in the past, the recording of the session offers an opportunity for those who missed it to catch up on the insights shared. Click the link to access the recording and embark on a journey towards a more efficient and customer-centric future powered by AI.